Help with your purchase

Before you buy

Check the exact printing, language, condition, quantity, seller feedback and disclosed return policy. Each seller requires $5 in items before shipping and tax. Shipping is charged per seller order; review your final checkout total.

Sellers are expected to ship within 48 hours of payment. Individual items priced above $20 require tracking. At $100 or more per item, shipping must include insurance covering the full package value. A shipping target is not a guaranteed delivery date.

If something goes wrong

1. Open Orders and find your order ID and shipment details. For a late package, check carrier tracking when available.
2. For damage, suspected counterfeit items or a condition/description mismatch, keep the item and packaging. Take clear photos of both sides, the packaging and shipping label. Note what differs from the listing.
3. Open Support, choose Orders / shipping or Payments / refunds, and include the order ID, seller, issue and requested resolution. Describe the evidence you have; staff can request it through the conversation. Never include passwords or full payment-card details.
4. Check your ticket conversation for replies and requests for more information. Contact support before sending anything back so return instructions and responsibility for postage can be established.

If you cannot sign in, use account-access support. You do not need to log in to create or read that private conversation.

Returns, cancellations and refunds

Report problems as soon as you discover them. Card Junkie reviews the order details, seller policy, evidence and applicable consumer rights. Change-of-mind returns are not automatically available. The disclosed seller policy and applicable law determine eligibility, return timing and postage responsibility.

Submitting a ticket does not automatically cancel an order or issue a refund. We cannot promise a resolution date or refund outcome before reviewing the case. Keep your order and ticket references. Your rights under applicable law and your payment provider’s dispute process remain available.